For travelers, what is the biggest "win" in the DOT's flight-delay regulations?
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For travelers, what is the biggest "win" in the DOT's flight-delay regulations?
For travelers, what is the biggest "win" in the DOT's flight-delay regulations?
VoteTotal Votes: 5184
Anyone who opposes this has never been held captive on a tarmac for more than three hours. It is inhumane and forcing the airlines to let passengers disembark is the only thing to do.
Airlines have been in business for decades, allegedly growing into increased traffic. They suffered after 9/11 when air traffic virtually came to a standstill; they suffered with increased fuel costs, and generally spend a lot of time "suffering" while they pay their execs sinful salaries and bonuses. Ofttimes, the lovely ladies serving passengers ignored the female passenger sitting next to the gentleman, with an air of disdain and showing a raised nose as if daring you to complain. No, I think it's high time that those who pay the freight and then often are prisoners in flying aluminum box are shown some consideration.
I'd rather know at the gate if there is going to be some lenghty delay-then I can make the decision to board or not. Passengers should not be subjected to extended delay without being given some options. Another thought - what airline would expect returning customers if they are treated so badly - it's all about the level of service, and now the airlines are going to be forced to up their game.
Unfortunatly many passengers only fly occasionally, and sometimes are forced to fly certain airlines because of where they are going. It's not as easy as just giving up Kmart and switching to Walmart. But I agree that the plane should never be boarded or leave the gate if they KNOW it's just going to sit there. Airlines NEED that gate, so they will knowingly send the plane out to the tarmac to wait just to free up a gate for another plane coming in.
But I agree that the plane should never be boarded or leave the gate if they KNOW it's just going to sit there. Airlines NEED that gate, so they will knowingly send the plane out to the tarmac to wait just to free up a gate for another plane coming in.
OK genius. What is the solution? Incoming planes need a gate too.
Uh, yea, that's what I just said. The solution? The solution is what they've been doing....send the plane away from the gate and don't come back untill it takes off. Other than that, they will have to come up with some other physical means of getting people off the plane without parking at a gate or ramp....genius.
How about don't load the plane you know is not going to take off. Just move it from the pier so you can unload the ones that are landing.
The only reason they don't do this is because it would leave the passenger an avenue to demand a refund and leave the airport.
Also, don't know how old you guys are, but back in the day they didn't have piers. They had doors that went out on to the tarmac where you would walk out and up a mobile set of stairs onto the airplane.
These folks that are "stuck" on the plane because of all the pier gates already have planes parked at them could easily be disembarked by simply using one of these mobile stair cases and a shuttle to take them back to the terminal.
It is a win, but do expect that in certain situations, you will see more cancelled flights. I don't see anyway around that. The airlines try to avoid as many overnight passengers it'll have to pay for, but beyond that, you will see some flights simply get cancelled.
Because if they have to feed, water, and clean lavatories on an active tarmac, they'll just return you to the nearest gate and let you buy your own food. At least you know that will be way before the 3 hour limit.
I have been stuck on many a flight as an ex-road warrior, and although lavatories never got cleaned, I was never on a flight where they did not feed and offer drink after a period of time (all Continental).
I just have to wonder about the judgment of any crew member (including the pilot) who would just let you sit there with nothing. Understanding that FAA rules require that all that stuff used to pass out food/drink must be stowed for taxing and take off, and the tower could be telling the pilots that they could be taking off in 15 minutes (for the next 3hours), but still you have to exercise good judgment.
Hopefully, this law will force some people to do just that. Good luck!
I prefer driving everywhere within North America anyway. Yes, it takes more time, but it's my time. I don't have to worry about other people's schedules, travel companies schedule, airline's schedule, or other people in general. I can stop when and where I want, and oddly enough, gas to get wherever I'm going generally costs the same or less than a plane ticket. It's more comfortable that way, and best of all, I can see other parts of the country on the way.
Its great that you have the time to drive "everywhere in North America." Those of us with limited time off have to fly if we want to go anywhere outside of our home region.
I drive also - it is more expensive, more time consuming, and more dangerous than flying. But flying is such a royal pain-in-the-arse now, it just is not worth it. I guess I can live without a visit to Hawaii or Europe.
Don't think that the loophole of "disrupting operations" will be a saveall for the airlines. With language that vague they could easily get torn a new behind in civil court. I wouldn't try hiding behind that one too much,airline passengers are in no mood for any more airline excuses
Civil court would not apply for this DOT fine, and passengers would play no role in the decision process (maybe as witness.) Either the DOT levies the fine for a certain flight, or it declines to do so. The DOT would decide if a delay exceeding the limit occured; then it would determine if one of the exceptions would apply, based on info from the airline, FAA controllers and airport officials. If the airport authorities verify that no gate or other equipment was available for deplaning safely, then no fine would be proposed. Even if a fine is laid on, there would be an administrative appeal procedure. In appeal, the fine could be reduced or cancelled.
If there are 30 planes in queue that are nearing a time limit, would it "disrupt operations" to have the controllers pull them out of line, taxi to a gate or unloading-area-with-buses, then move planes to a parking area until reloading can be scheduled?
OSHA often levies fines for safety infractions - many of which are reduced or eliminated upon appeal. It just gives the lawyers something to debate. That is how federal regulatory fines operate.
Driving time to see my family is about 12 hours; flying time is about 10, what with TSA screening and connections (and that's if the airlines deign to run on time, which is always a crap shoot). Cost of an airline ticket is about twice the cost of gasoline. Guess which option we prefer. HINT: It's NOT flying. I can pack what I want, eat what I want, drink what I want, stop and walk around when I want, etc., etc. And I don't have to be treated like some sort of nasty "thing" every time I get on an airplane. The airlines have become the greater of two evils and until they figure out we, the passengers, are tired of their antics, it's all a moot point any way.
The only delays these are expected to cover are the ones that are extreme such as the ones in this story.If you are sitting on the tarmac nearing 3 hrs and the storm is clearing but you have to go back to a terminal b/c that time is approaching and you are delayed for another 1 to 2 hrs b/c you have to unload,use the head,reload everybody and then get back in line???????????? What is your choice?
As far as bathrooms go,what they tell us in the story is they have to maintain operable lavatories.Does that mean they have keep them clean b/c I guarantee that you will never see a flight attendant back there cleaning a bathroom!!!
It's bullsh*t. Having the "out" of negating the whole thing because airport operations will be disrupted means no one has to do a damn thing. More meaningless whitewash.
I am one of the passengers who have been stranded on a tarmac for many many hours without sufficient resources (more than once). It is every bit as bad as you have read.
I think this recent step is necessary as the airlines will not change unless forced but this alone will not solve the problem. What is required is a more holistic approach to airline travel (I know it is not likely). This is however a step in the right direction.
Any concession by the airlines will only result in higher prices and more delays. people either need to travel less or travel by trains!
Michael
@#20 If you're claustrophobic, especially "after one hour," then how do you fly?
Perhaps the claustrophobic feeling is only present in a stationary state? Not while in motion.
I understand #20's claustrophia. As unreasonable as I know it is, it hits me when I'm sitting in a plane just standing on the tarmac or even in a car that's stuck in a traffic jam. I'm fine as long as the plane is in motion (even circling the terminal on the ground).
I think an hour waiting on the plane should be the limit. What's the big deal for them to re-dock the plane... it's just sitting! Why not sit empty, and load the passenger's when you are actually planning on leaving?
I don't see why they would have any reason to cancel the flight's just because they deplaned... No planes were going to be leaving on time anyway! All take-off times should be bumped accordingly. Why in the world it seems prudent to load planes so that they can get in line on the tarmac for an indefinite period of time, is beyond me. Once the air traffic controller's see that no one will be leaving within an hour of the scheduled departure time, they should reschedule the flight's accordingly.
They have the equipment necessary to determine safe condition's for take-off, and I'm sure they can judge within a window of hour that it will be safe. They are responsible for transporting human being's, not cargo!
Very simple answer to your questions: GATES. They need gates to deplane. To get a plane at a gate that isn't suppossed to be there means another plane has to move...a big pain in the neck, and one that requires man-power. And then where do you put that other plane? There are all kinds of rules about where planes are supposed to sit, etc. Unfortunately, our airports and air travel system has not kept up with the demands of our constantly breeding population. There are just too many people using the system so it's running a total capcity all the time, leaving little room for these situations.
I personally would favor a shorter limit, but I also understand the air traffic control issues that would result from a very short time limit. If only the one airport was affected, I'd agree that planes shouldn't even be boarded until take-off was guaranteed. But, in our current hub system such a change would cause difficulties at one airport to quickly ripple throughout the system because planes at other airports wouldn't be able to take off because there'd be no open gates at their destination.
Gates are expensive, but every major airport should have spares to allow quick deplaning of passengers. Other airports should have remote areas where delayed planes can taxi and their passengers can be removed by bus.
I know that not everyone will agree with me, but I'd rather have my flight cancelled than spend four, five or more hours sitting on the tarmac.
It is very difficult to just reschedule every flight because of long takeoff delays. The planes and crews are needed downstream for today's next leg, and three more legs after that.
Once it appears that a plane could be delayed on the tarmac longer than allowed, it would be best to cancel the flight before loading passengers or their bags (even if the plane then gets in line empty and takes off to the next airport - then the ship, crew, and freight are where they need to be for the rest of the day.) The preferred outcome would be to know about the delay situation early enough so the flight can be cancelled before the plane even arrives at the delay site and can be diverted around that city.
Why cancel a flight that was forced to deplane? Because by the time it could be serviced (heads cleaned), reloaded and wait a couple more hours in queue, it would be too late to make any connections. The airline could be solidly into the next day's schedule by then.
The day that an airline holds me hostage will be the day that flight crew decides personally whether they will let me off or die in the process of attempting to keep me as a prisoner. I will be no one's prisoner. No one's - and if it ever happens, they can come back to this post and understand that they were dealing with someone who would rather be dead than be anyone's prisoner. That will make me look like the bad guy, but I will be free - and I will have taken anyone who chose to stand in my way as well. Hold me hostage at your peril. When enough people feel this way, we will have taken our precious country back. Until then, then you sheep can live a life of servitude. But don't count me among your numbers, for I am no one's slave. Whoever comes with me can die gloriously in battle, secure in the knowledge that ours is the path of righteousness! Never a hostage! Never a prisoner!!!
You crazy Bastard. I COMPLETELY agree.
It's not like the storm came on from the time the plane left the pier to the time it got lined up on the runway.
What the rule should be is,
"If the Tower can't guarantee take off? the plane should not leave the terminal.
God damm pussy ass govt can't even get this right.
Give the power back to the States!!
Well, they did declare a penalty of $27,500 per passenger. That adds up really fast so perhaps airlines won't be so willing to push the envelope.
Give the power back to the states? To do what? Planes fly BETWEEN states while travelling. They can travel over many states in one trip. Which state's rule would apply to the various issues that could occur on any single flight? There are very good reasons to have one set of national rules....regardless of how good or bad those rules are.
I was one of the many passengers "held hostage" in Detroit during the storm of 1999. With 20/20 hindsight, we were LIED TO continually and threatened with ARREST if we dared approach the desk in the waiting area. Initially we were told that we were in a "weather delay", several hours later we were taken baqck to the original gate and told to get off the plane and wait in the boarding area. Several people approached the desk-only to be threatened with arrest--approaching the desk was apparently an act of "terrorism". Food and water? One pitcher of Tang or Koolaid, for the entire group of passengers. Overnight stays? Since the delay was considered an "act of God" the airline owed us nothing! Thirty six or so hours into this funfest-the entire airport was out of food, drink and toilet paper!! The storm had really closed things down on Saturday and into Sunday. After a rather uncomfortable night on the concourse floor we were told to go to the main airline desk and rebook our flights!! That only took about three hours. Again, we waited for our new departure time. Finally, a flight crew arrived!! Hope!
Fingers crossed! Maybe, just maybe we were going to get off the ground!! Alas, our hopes died about 30 minutes later when the flight crew got off the plane, with their luggage. When asked about departure-we were told "we're just going to get something to eat" About an hour later, the flight was again cancelled-seems some "repairs" were needed and the plane had to return to the hangar. The problem-the hanger was already full and they had to wait for a 'space'. By the next day, the runways had been cleared, the airport was declared open and only Northwest was still in 'shutdown' mode. It seems that although Northwest was aware of the impending storm--they ignored the warnings and ere then surprised that workers couldn't get in to work. Duh!! By the afternoon of the third day I was able to get a room, take a shower and have a meal. The evening news broadcast, which I watched while eating dinner, showed how well the airline had taken care of their stranded passengers. Rooms, blankets, free food. I was so angry, I called the TV station and told them how Northwest had treated those of us on 'Concourse C'. In the final 'insult', Northwest Airlines sent hostages a voucher for a future flight on their airline. As if any one who survived would willingly fly with them again!!
in Detroit during the storm of 1999
ME TOO!!
Oh my God. What a night mare. I was there for two and half, almost three days. Blankets! we had to bribe a dude to unlock the gangway so we could go onto the planes and steal the blankets.
I remember landing and knowing it was only a question of time. I was on that conveyer walk way when I realized the guy in front of me was the Director of Operations. He was on his cell and telling, whom ever, "Yea. Shut it down. No more out going flights and redirect all in coming". Well, that was it. I knew I was in for the long haul. The first thing I did from there was go to Burger King and buy like two Whoppers and a bunch of smaller burgers. I put what I didn't eat into my back pack along with the BK drink cup. Then I headed on to the pier to find a couch while there was still a chance that one was available. I got lucky.
You said you were on C? You might have seen me, I had a little flat head screw driver in my back pack(Pre 9/11). I went all around the airport that first night and shut off the lights so people could sleep. I still remember, as I was walking, how it seemed I was in a boarder camp of some third world country. Families had staked out their territory. Their children's shoes were lined up on the floor as they slept. Clothing draped over chairs. It was like tent city.
Do you remember they let the bar stay open that first night? 2 o'clock in the morning and here comes the drunks! What a mess. Then at about 4 AM they brought the planes back that had been on the runway for over twelve hours. I can still she the faces of the passengers as they came off the plane. I also remember the group of moms that went to help them and find them a place to sleep. There were already so many people on the floor it was not an easy thing to find a place to rest.
Another thing I remember is how at first there was order. But as the hours weened on this order started to fade. Cell phones were starting to die. Pay phone coin boxes were starting to fill.
Mothers were having to start networking with each other for diapers and baby formula. The line at Burger King must have been a half mile long. After the first day the whole airport smelled like a locker room. The book store was making a killing until I made an announcement that we shouldn't buy any more books. We should start a book swap. I can't believe I did that. But I did.
On my third day there the sun was out and the runways were clear. I knew today was the day to break free. I went down to the front counter area. It was practically a riot. So I left there and went down pier C. It was there I found one lonely attendant working. She was the only one on the pier. She was working on putting a flight together for Miami. Well I was going to Melbourne. Close enough!!
At first there was no on the piers. They were all out front. Slowly the piers started filling.
Another problem had developed. The screens said our gate was flights for BOTH Florida and Wisconsin. People started arguing about where the plane was going to go.(Like they actually had a say in this decision) I stuck close to my new friend. I even stepped up when a guy started yelling at her. I put the guy in his place. I knew I earned favor with her in doing that.
At one point her phone rang. When she hung up she said she had to leave for a while. I told her I would hold down the fort till she got back. She laughed and took off.
So there I am. Pier C, Gate 8. I think it was Gate 8. Any way, the phone stars ringing, and everyone looks at me! So.. I answered it. "Pier C Gate 8". "Yea, there's a plane here", "Your welcome". I told everyone it was someone asking if there was a plane parked at our gate. They said they were gonna tug it out and tug in another one.
About 20 minutes later the phone ring again. "Pier C Gate 8", "Yea they tugged it out" "The new one is coming in now. It just go to the gang way. Wait a minute... There's a guy in the cockpit window. He's waving and pointing. You know what? I think he wants someone to come open the gangway door" "OK, we'll be here". 10 minutes later a janitor shows up and unlocks the gang way.
Finally, my girl is back. I tell her all that has transpired. She looks at me with amazement and thanks me.
Hey here come the crew. UH OH! Half the crew say their here to fly to Wisconsin, half say their going to FL. What a mess. People start getting upset again. After about another hour we end up with two complete crews!! It's a 50/50 folks. It could go either way. Suddenly the phone rings. My girl answers it. The decision is final. This plane is going south. Now I got some really pissed of folks. I mean they are screaming! One of the women looked like she was about to punch the attendant. Again I step in, "Hey!, the decision has been made. But you have to understand something. You may not have a plane, but you do have a crew. Where ever this crew goes? You follow. Got that!" Well this was something for the Wisconsin people to hang onto and it calmed them down.
The plane starts boarding. Mind you, I don't have a ticket for this flight. Finally, when all seems lost, the attendant turns to me and says, "look I know you don't have a ticket for this flight. But I got one seat left and it's yours if you want it".
Yes Virginia, there is a Santa Claus.
Wow. There are some really ill-informed folks out there. I can tell you, as an international pilot for a major airline, this new rule is a joke and unworkable. The only people to be hurt by it will be the passengers. Let's take JFK for instance. It is notoriously congested. Not too long ago, I taxied to the main taxiway and was told by the ground controller that we were between number 85 and 90 in line for takeoff. It took just shy of 3 hours to get airborne. Now, it's not usually that bad, but I don't think it'll be unusual for a flight to be in line well over one hour. Do you want your flight to Paris to have to return to the gate just when your plane was number 3 for takeoff? Then, the pilots may "time out" due to on-duty limitations and you'll have to wait for the following night to try it all over again. If weather caused the delay, the airlines will have no obligation to pay for your hotel or food. The bottom line is, no one, including the airline, pilots, nor flight attendants, want the flight delayed or have to be on the taxiway any longer than necessary, but sometimes it happens.
Any win is a win. I would vote for a two hour period, not a three hour period. The airlines, are incomptent, anti-consumer, irresponsible, etc. Read Johanna D.'s comments, and refute Zman and other's comments. If the tower tells a plane that it will be on the runway, for two hours, before take off, don't leave the gate. I have the ultimate idea, BOYCOTT THE AIRLINES, and fly only when you absolutely have to fly. THE AIRLINES ARE A DISGRACE, and I will send Mr. LaHood a letter thanking him for his help.
I used to enjoy flying, but it has become an experience that makes going to the dentist for a root canal look like a joy. Airlines have become disgusting in their attitudes towards customers, and they have become abusive, yet they wonder why they can't turn a profit.
Well, some do turn a profit. It's the old legacy airlines with massive overhead, old thinking, more complicated schedules, and big fat executive salaries that are always crying poverty. The so-called budget airlines like Jet Blue, Airtran, Southwest have all been squeeking out a profit, at least more than the big guys, But really the biggest factor for any airline is fuel.
I would like to remind everyone that the penalty for violating this 3 hour rule is $27,500 PER PASSENGER. A plane with 100 passengers would cost an airline 2.75 million dollars if they were penalized, so perhaps they will think twice before trying to jump through the loop hole. They better be really darn sure they can back up their claims before going over the 3 hours or risk a massive penalty. Too bad passengers couldn't get some of the that money.
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Am dubious of the real change to be realized except increased future airfares and more cancellations.